crickerx Privacy Policy

This Privacy Policy applies to all personal data collected and processed by crickerx (the "Platform", "we", "us", or "our") in connection with the operation of its online casino and sports betting services, including all related mobile-optimised interfaces, customer support channels, and promotional communications directed at players in Bangladesh.

crickerx acts as the data controller in respect of all personal data you provide to us or that we collect automatically during your use of the Platform. As data controller, we determine the purposes and means of processing your personal information and are responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.

By registering an account or continuing to use the crickerx Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform. This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, all of which govern your relationship with crickerx.

This Policy is written in English and governs the English-language version of the crickerx Platform. All references to data rights and obligations are stated in formal English in accordance with the legal-document register expected for privacy disclosures.

crickerx collects personal data through several distinct channels. The categories of data we collect depend on the nature of your interaction with the Platform.

Data You Provide Directly

When you register an account, verify your identity, contact support, or participate in a promotion, you may provide us with the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, and National Identity Card (NID) number or passport number.
• Contact Data: Residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other locations across Bangladesh), email address, and mobile phone number.
• Account Credentials: Username and hashed password (passwords are never stored in plain text).
• Financial Data: Mobile banking account details associated with bKash, Nagad, Rocket, or Upay; bank account or card details for Visa/Mastercard transactions; transaction history and deposit/withdrawal records.
• KYC Documentation: Scanned copies or photographs of government-issued identity documents and proof-of-address documents submitted during verification.
• Communication Data: The content of messages you send to our customer support team via email or live chat, including any attachments.

Data Collected Automatically

When you access or use the crickerx Platform, certain data is collected automatically through technical means, including:

• Device & Technical Data: IP address, browser type and version, operating system, screen resolution, device type (mobile/desktop/tablet), and device identifiers.
• Usage Data: Pages visited, game sessions initiated, bet amounts, wager history, session duration, click patterns, and navigation paths through the Platform.
• Log Data: Server logs recording access times, error events, and Platform performance metrics associated with your session.
• Cookie & Tracker Data: Data collected via cookies, web beacons, pixel tags, and local storage objects as described in Section 5 of this Policy.

Data From Third Parties

We may receive limited personal data about you from third-party sources, including identity verification service providers, payment processors (such as bKash, Nagad, and Rocket gateway partners), and fraud detection services. Any data received from third parties is handled in accordance with this Privacy Policy and is used only for the purposes for which it was shared.

crickerx processes your personal data on one or more of the following lawful bases: performance of a contract with you (i.e., operating your account and delivering gaming services), compliance with a legal obligation, legitimate interests pursued by crickerx where those interests are not overridden by your rights, and — where applicable — your explicit consent.

Where we rely on your consent as the lawful basis for processing — most commonly for marketing communications — you have the right to withdraw that consent at any time by updating your communication preferences in your account settings or by contacting us at support@crickerx. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

crickerx does not sell, rent, or trade your personal data. We share your information with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Service Providers & Data Processors

We engage trusted third-party service providers who process personal data on our behalf, under written data processing agreements that require them to handle your data securely and only for the purpose we specify. These providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card network partners (Visa, Mastercard) receive the financial data necessary to execute your transactions.
• Identity verification providers: Third-party KYC and AML screening services that verify the authenticity of identity documents.
• Game technology providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session data necessary to deliver game content and calculate outcomes.
• IT infrastructure and hosting providers: Cloud and server infrastructure partners who store Platform data on our behalf under strict security requirements.
• Customer support tools: Third-party helpdesk software providers who facilitate our live chat and email support services.

Legal Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities in Bangladesh or elsewhere when we are required to do so by applicable law, court order, or valid legal process. We will notify you of such disclosure where we are legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of crickerx's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users in advance of any such transfer and ensure that your data continues to be protected under terms at least as protective as this Privacy Policy.

crickerx uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyse how the site is used. This section explains what cookies we use and why.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device on subsequent visits and recall certain information about your preferences or session state. Cookies themselves cannot execute code or deliver viruses, and they do not collect data stored elsewhere on your device.

Types of Cookies We Use

Managing Cookies

You can control and delete cookies through your browser settings at any time. Most modern browsers allow you to block all cookies, accept only first-party cookies, or clear cookies on browser close. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Instructions for managing cookies vary by browser; consult your browser's help documentation for guidance specific to your setup.

In addition to browser controls, you can withdraw consent for analytics and marketing cookies by contacting our support team at support@crickerx. We will update your cookie preferences within two business days of receiving your request.

crickerx retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Active account data: Retained for the lifetime of your account, plus a minimum of five (5) years following account closure, in line with anti-money laundering record-keeping requirements.
• KYC documentation: Retained for five (5) years following the end of the business relationship, in accordance with applicable AML regulations.
• Transaction records: Retained for five (5) years from the date of each transaction.
• Customer support communications: Retained for two (2) years from the date of the last interaction, or longer if required for dispute resolution.
• Analytics and usage data: Anonymised and aggregated after 24 months; anonymised data may be retained indefinitely for statistical purposes.
• Marketing consent records: Retained for as long as the consent remains active, plus one (1) year after withdrawal, to demonstrate compliance.

Data Storage Location

Your personal data is stored on secure servers. crickerx applies the same data protection standards to all data regardless of storage location, including technical safeguards such as encryption at rest and in transit, access controls, and regular security audits.

As a player on the crickerx Platform, you have the following rights in relation to your personal data. These rights are available to all players regardless of their location in Bangladesh.

How to Exercise Your Rights

To exercise any of the rights listed above, please submit a written request to support@crickerx. Please include your full name, registered email address, and a description of the right you wish to exercise. We will acknowledge your request within five (5) business days and respond substantively within thirty (30) calendar days. Where requests are complex or numerous, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

We do not charge a fee for processing data rights requests unless the request is manifestly unfounded, repetitive, or excessive. In such cases, we reserve the right to charge a reasonable administrative fee or decline the request, giving written reasons for our decision.

We may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised third party. Verification will typically involve confirming your registered email address and one additional piece of identifying information.

crickerx takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure.

Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and crickerx servers is protected by industry-standard SSL/TLS encryption. Look for the padlock icon and HTTPS prefix in your browser's address bar when using the Platform.
• Encryption at Rest: Sensitive personal data, including KYC documents and financial records, is encrypted at rest using strong encryption standards.
• Password Hashing: Account passwords are never stored in plain text. We use a modern cryptographic hashing algorithm with salting to store password credentials securely.
• Access Controls: Access to personal data within crickerx's systems is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication for internal systems.
• Firewalls & Intrusion Detection: The Platform's infrastructure is protected by network-level firewalls and real-time intrusion detection systems that monitor for suspicious activity.

Organisational Safeguards

• All staff with access to personal data receive regular data protection and security awareness training.
• Third-party service providers handling personal data on our behalf are subject to contractual data protection obligations and periodic security assessments.
• We maintain an incident response plan to address data breaches promptly. In the event of a breach likely to result in a risk to your rights, we will notify affected players without undue delay.

Updates to This Privacy Policy

crickerx reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will update the "Last Reviewed" date at the top of this page. Where changes are significant, we will take reasonable steps to notify registered players via email or an in-platform notification prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically to stay informed about how crickerx is protecting your personal data. Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

Minors

crickerx is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will close the account and delete all associated data without delay. If you are a parent or guardian and believe that a minor has registered on the Platform, please contact us immediately at support@crickerx.

Links to Third-Party Sites

The crickerx Platform does not include links to external third-party websites. This Privacy Policy applies solely to data collected and processed by crickerx in connection with the Platform. It does not extend to any payment provider websites (such as bKash or Nagad portals) that you may visit as part of completing a transaction — please refer to their respective privacy policies for information about how they handle your data.

Contact Our Data Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the way crickerx handles your personal data, please contact us in writing at:

We take all privacy-related enquiries seriously and will endeavour to resolve your concerns promptly and fairly. If you are not satisfied with our response, you may seek further recourse through the applicable consumer protection or data protection authorities in Bangladesh.